Privacy Policy

1. Introduction

Welcome to The Hotel Price ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery application and services.

By using The Hotel Price, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect the following personal information when you register and use our services:

• Account Information: Name, mobile number, email address
• Delivery Information: Delivery addresses, landmarks, location coordinates
• Payment Information: Transaction details (processed securely through Razorpay - we do not store your complete card/bank details)
• Profile Information: Profile picture, preferences, saved addresses

2.2 Location Information

For delivery partners, we collect:

• Real-time GPS Location: To track delivery partners during active deliveries and assign orders to the nearest available partner
• Background Location: When delivery partners are online and available for orders
• Location History: For route optimization and service improvement

2.3 Device Information

We automatically collect certain information about your device:

• Device type, model, and operating system
• Unique device identifiers (FCM tokens for push notifications)
• IP address and browser type
• Mobile network information

2.4 Usage Information

• Order history and preferences
• Search queries and browsing behavior
• App interactions and feature usage
• Communication with customer support

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Process and fulfill your food orders
• Match customers with the nearest available delivery partners
• Calculate accurate delivery fees based on distance
• Provide real-time order tracking

3.2 Communication

• Send order confirmations and status updates via push notifications
• Communicate with you about your orders
• Send important service announcements
• Provide customer support

3.3 Service Improvement

• Analyze usage patterns to improve our app
• Optimize delivery routes and times
• Develop new features and services
• Prevent fraud and ensure security

3.4 Personalization

• Recommend restaurants and dishes based on your preferences
• Save your favorite restaurants and delivery addresses
• Provide personalized offers and promotions

4. Third-Party Services

We use the following third-party services that may collect your information:

4.1 Firebase Cloud Messaging (FCM)

• Purpose: Send push notifications for order updates
• Data Collected: Device tokens, notification interaction data
• Privacy Policy: Firebase Privacy Policy

4.2 Razorpay

• Purpose: Process payments securely
• Data Collected: Payment information, transaction details
• Privacy Policy: Razorpay Privacy Policy

4.3 OpenStreetMap

• Purpose: Display maps and calculate routes
• Data Collected: Location queries, map interactions
• Privacy Policy: OpenStreetMap Privacy Policy

5. Data Sharing and Disclosure

We do NOT sell your personal information to third parties. We may share your information only in the following circumstances:

5.1 With Your Consent

We share information when you explicitly give us permission to do so.

5.2 Service Providers

• Restaurants: Order details and delivery address to prepare your food
• Delivery Partners: Pickup and delivery addresses, customer contact information
• Payment Processors: Transaction information for payment processing

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.4 Business Transfers

If The Hotel Price is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using HTTPS/TLS
• Secure Storage: Personal data is stored in secure databases with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct security audits and updates regularly

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Information: Until you delete your account or request deletion
• Order History: 7 years for accounting and tax purposes
• Location Data: 90 days for delivery partners, then anonymized
• Support Communications: 2 years for quality assurance

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Correction

You can access and update your personal information through your account settings in the app.

8.2 Account Deletion

You can request deletion of your account and personal data by contacting us at privacy@thehotelprice.com. We will delete your data within 30 days, except where we are legally required to retain it.

8.3 Location Permissions

You can control location permissions through your device settings. Note that disabling location access may limit certain features, especially for delivery partners.

8.4 Notification Preferences

You can manage push notification preferences in the app settings or your device settings.

8.5 Marketing Communications

You can opt-out of promotional communications by updating your preferences in the app or clicking "unsubscribe" in promotional emails.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you a notification through the app (for material changes)

We encourage you to review this Privacy Policy periodically for any changes.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Tirunelveli, Tamil Nadu, India.